How do I place an order? +
You can place your order directly through our website by adding products to cart and completing checkout.
Do you have a showroom? +
Yes, we have physical showrooms available in selected locations.
Do you install? +
We provide professional installation services depending on your location.
How will the product arrive? +
Products are securely packed and shipped using trusted courier services.
Can I hang my swing from 2 ceiling points instead of 4? +
Yes, our swings are engineered to safely hang from 2 anchor points.
How long does delivery take? +
Delivery typically takes 5–10 business days.
Can I track my order? +
Yes, once shipped, a tracking number will be emailed to you.
Do you deliver internationally? +
We currently deliver to select countries. Please check the checkout page for availability.
Are there delivery charges? +
Delivery charges depend on your location and will be calculated at checkout.
What if my order is delayed? +
In case of delays, we will notify you and provide an updated delivery timeline.
What is your refund policy? +
Refunds are processed within 7 working days after approval.
How do I request a refund? +
You can request a refund by contacting our support team with your order details.
Are refunds full or partial? +
Refunds are full if the product meets return criteria; partial in special circumstances.
Can I cancel my order? +
Orders can be cancelled within 24 hours of placing them.
How long until I receive my refund? +
Refunds are credited to your original payment method within 7–10 business days.
Can I return the product? +
Returns are accepted within 14 days in original packaging.
Do I need a receipt for returns? +
Yes, a receipt or proof of purchase is required for returns.
Are there any return charges? +
Returns within the policy period are free of charge.
Can I exchange instead of return? +
Yes, exchanges are allowed depending on stock availability.
How do I return my item? +
You can return your item by following the return instructions sent with your order.
